Digital Public Services .-- : European Commission .-- 8 p.

The Digital Public Services dimension measures the digitisation of public services, focusing on eGovernment and eHealth. Modernisation and digitisation of public services can lead to efficiency gains for the public administration, citizens and businesses alike.

European champions in Digital Public Services are Finland, Estonia and Denmark, while Greece, Hungary and Romania are lagging behind.

The quality of European online public services improved with an increase of 5 points in pre-filled forms (measuring the reuse of user data already known to the public administration), 2 points in services for businesses and 2 points in online service completion.


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