No normal is the new normal
Make disruption work for your busines : 2018 Global Consumer Executive Top of Mind SurveyAutor(es):
KPMG International
Editor: 2018Descripción: 68 p. gráficas 1,6 MBTipo de contenido: texto (visual)Tipo de medio: electrónico
Tipo de soporte: recurso en líneaTema(s): Empresas | Customer centricity | Smart technology | strategy | Supply chain | Transformación digitalRecursos en línea: Acceso al documento Resumen: Change is one of life’s certainties, so those who look only to the past and the present are likely to be caught out by the future. This is particularly true in the consumer and retail sector, which is being transformed by three revolutions at once: geographic, demographic and technological. This turbulence is reflected in our sixth annual Global Consumer Executive Top of Mind Survey, in which 31 percent of respondents say new disruptive competitors are redefining the industry. Executives also said that changing technology (25 percent) and competition from platform businesses (24 percent) are significant challenges. The 2018 Consumer Executive Top of Mind Survey surveyed 530 industry executives about their companies’ approaches to: * Culture and strategy * Customer centricity * Digital transformation * Smart technology * Supply chain
Change is one of life’s certainties, so those who look only to the past and the present are likely to be caught out by the future. This is particularly true in the consumer and retail sector, which is being transformed by three revolutions at once: geographic, demographic and technological. This turbulence is reflected in our sixth annual Global Consumer Executive Top of Mind Survey, in which 31 percent of respondents say new disruptive competitors are redefining the industry. Executives also said that changing technology (25 percent) and competition from platform businesses (24 percent) are significant challenges. The 2018 Consumer Executive Top of Mind Survey surveyed 530 industry executives about their companies’ approaches to: * Culture and strategy * Customer centricity * Digital transformation * Smart technology * Supply chain
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