000			03206nam a2200433 c 4500
999			_c4822 _d4822
001			00004822
003			ES-MaONT
005			20220805074257.0
008			181128s2018 xxk||||frt i 01 u|eng u
020			_a978-92-79-96380-3
024			_adoi: 10.2759/473144 _d.
040			_aCDO
245	1	0	_aeGovernment Benchmark 2018 _bSecuring eGovernment for all _cA study prepared for the European Commission DG Communications Networks, Content & Technology by: Capgemini, IDC, Sogeti y Politecnico di Milano
260			_bUnión Europea _c2018
300			_a199 p. _b il., gráf., tablas _c1 documento PDF
336			_atexto (visual) _2isbdcontent
337			_aelectrónico _2isbdmedia
338			_arecurso en línea _2rdacarrier
520			_aThe 2018 eGovernment Benchmark report shows constant improvement in user-centricity and mobile-friendliness of digital public services. But more effort is required in cross-border mobility in order to fulfil Europe's ambition of creating a Digital Single Market. Transparency and the use of eIDs must be further improved as key drivers for trust in digital government. The eGovernment benchmark 2018 report reveals that 10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding or losing a job, starting a business or studying. At the same time, bottom perfoming countries are catching up bridging steadily the performance gap with the ambition to fulfil Europe's goal of creating a Digital Single Market. Progress is visible for all four top-level benchmarks. Europe is most advanced in terms of User-centricity, showing that public administrations keep an eye on user needs and preferences. Despite improvements, further efforts are needed to uplift the eGovernment dimensions of Transparency, Cross-border mobility and Key enablers. Additionally, the newly introduced cyber security assessment in the 2018 benchmark report calls for action: public administrations across Europe need to guarantee foundational security levels. Less than 10% of the 3500 analysed European public websites passed the basic tests performed.
650		7	_aAdministración electrónica _92059
653			_abenchlearning perspective
653			_aCross-border mobility
653			_ae-Gobierno
653			_aegovernment
653			_aEuropa
653			_aKey enablers
653			_aSector público
653			_aTransformación digital
653			_aTransparency
653			_aUser centricity
710			_aCap Gemini Ernst & Young‪ _93145
710			_aCap Gemini Sogeti (Firm)‪ _93148
710	2		_aComisión Europea _9999
710	2		_aInternational Data Corporation‏ _91268
710	2		_aPolitecnico di Milano‏ _91361
710	2		_aComisión Europea. _bDirección General de Redes de Comunicación, Contenido y Tecnologías _91122
856	4	1	_uhttps://ec.europa.eu/information_society/newsroom/image/document/2018-47/egovernment_benchmark_2018_background_report_F21FA84B-0254-F4DB-7B2FC4567D4AA925_55487.pdf _yAcceso al documento _x0
942			_cINF _2z