Pieterson, Willem
A starting guide on creating a digital strategy for PES : getting started with digital strategies / written by Willem Pieterson, in conjunction with ICF .-- Luxembourg : Publications Office of the European Union, 2019 .-- 23 p. : il. ; 1 documento PDF .-- (Employment, Social Affairs and Inclusion).
Information and communication technologies are increasingly important for governmental agencies and PES are no exception. From being ‘simple’ tools to improve processes in back offices or service delivery in front offices, technologies have become integral parts of the organisation. However, most PES were not designed to be digital organisations. As a result, technologies are fragmented across organisational units, resistance hampers adoption, and lack of knowledge hampers technological innovation.
Reproduction is authorised provided the source is acknowledged European Union
978-92-79-99549-1 (online)
10.2767/102067 . doi
Tecnologías habilitadoras digitales
Empleo
data
digital technology
digitalisation
Information and communication technologies
innovation
Transformación digital
Comisión Europea
ICF
Employment, Social Affairs and Inclusion
A starting guide on creating a digital strategy for PES : getting started with digital strategies / written by Willem Pieterson, in conjunction with ICF .-- Luxembourg : Publications Office of the European Union, 2019 .-- 23 p. : il. ; 1 documento PDF .-- (Employment, Social Affairs and Inclusion).
Information and communication technologies are increasingly important for governmental agencies and PES are no exception. From being ‘simple’ tools to improve processes in back offices or service delivery in front offices, technologies have become integral parts of the organisation. However, most PES were not designed to be digital organisations. As a result, technologies are fragmented across organisational units, resistance hampers adoption, and lack of knowledge hampers technological innovation.
Reproduction is authorised provided the source is acknowledged European Union
978-92-79-99549-1 (online)
10.2767/102067 . doi
Tecnologías habilitadoras digitales
Empleo
data
digital technology
digitalisation
Information and communication technologies
innovation
Transformación digital
Comisión Europea
ICF
Employment, Social Affairs and Inclusion