eGovernment Benchmark 2020 : eGovernment that works for the people : method paper for the benchmarking exercises (comprehensive rules from 2012 to 2019) / a study prepared for the European Commission DG Communications Networks, Content & Technology
.-- Luxembourg : Publications Office of the European Union, 2020
.-- 72 p. : gráf.; 1 documento PDF
This is an update of the eGovernment Benchmark Method Paper that was originally released in July 2012 and updated in 2015. This version now includes the full set of life event models and personas, and other changes that have been implemented concerning the data collection done in 2015 and 2016. The accompanying reports were published in 2016 and 2017 respectively.
978-92-76-19451-4
10.2759/665649 doi
Administración electrónica
Tecnologías habilitadoras digitales
administrative transparency
benchmarking
digital literacy
digital single market
digital technology
electronic government
electronic document
information security
public service
Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías
This is an update of the eGovernment Benchmark Method Paper that was originally released in July 2012 and updated in 2015. This version now includes the full set of life event models and personas, and other changes that have been implemented concerning the data collection done in 2015 and 2016. The accompanying reports were published in 2016 and 2017 respectively.
978-92-76-19451-4
10.2759/665649 doi
Administración electrónica
Tecnologías habilitadoras digitales
administrative transparency
benchmarking
digital literacy
digital single market
digital technology
electronic government
electronic document
information security
public service
Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías