eGovernment benchmark 2019
: empowering Europeans through trusted digital public services : insight reportAutor(es):
Aguzzi, Stefania
| Benedetti, Michele | Cattaneo, Gabriella | Enzerink, Sem | Geilleit, Roel | Groeneveld, Anouschka | Noci, Giuliano | Pallaro, Florian | Saverio Alfano, Alessandro | Tangi, Luca | Tinholt, Dinand | Linden, Niels van der
Capgemini | Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías | International Data Corporation | Politecnico di Milano | Sogeti
Idioma: Inglés Editor: Luxemburgo : Oficina de Publicaciones, 2019Descripción: 41 p. : il. colISBN: 978-92-76-11024-8Tema(s): Administración electrónica | Albania | Macedonia del Norte | Islandia | Montenegro | Noruega | Serbia | Suiza | Turquía | administración pública | cultura digital | datos personales | documento electrónico | evaluación comparativa de resultados | flujo transfronterizo de datos | mercado único | seguridad informática | servicio público | tecnología digital | transparencia administrativa | usuario informáticoOtras relaciones: eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : background report eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : factsheets.Recursos en línea:
Acceso a la publicaciónAcceso a la publicación Resumen: Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric.
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Informes
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CDO
El Centro de Documentación del Observatorio Nacional de las Telecomunicaciones y de la Sociedad de la Información (CDO) os da la bienvenida al catálogo bibliográfico sobre recursos digitales en las materias de Tecnologías de la Información y telecomunicaciones, Servicios públicos digitales, Administración Electrónica y Economía digital.
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Colección digital | Acceso libre online | 1000020175725 |
Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric.
All rights reserved. Certain parts are licensed under conditions to the EU ; Unión Europea.
Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea.
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