Consumer information, protection and rights

: laws, regulation, economic bases, consumer networks

Autor(es):
Unión Internacional de Telecomunicaciones
Editor: Geneva : International Telecommunication Union, 2021Descripción: 72 p. : gráf. ; 1 documento PDFTipo de contenido: texto (visual)
Tipo de medio: electrónico
Tipo de soporte: recurso en línea
ISBN: (paper); 978-92-61-34621-8 (Electronic version); 978-92-61-34631-7 (EPUB version); 978-92-61-34641-6 (Mobi version)Tema(s): Políticas públicas digitales | derechos de los consumidores | digitalización | marco de protección | regulación | tecnología | TIC | Transformación digitalRecursos en línea: Acceso al documento Resumen: Drastic changes in the telecommunication/ICT sector as a result of digitalization and technological improvements have resulted in the necessity to review traditional consumer rights regulations based on basic ICT services and suppliers. The digital transformation that is under way in economies and societies has provided consumers with a wealth of commercial opportunities, while also bringing a number of new and emerging risks. This report covers the evolving regulatory and institutional framework for consumer protection in telecommunications/information and communication technologies (ICTs), including global updates and the implications of reforms at the international, regional and country levels; consumer evolution in the wake of new digital world challenges; the formulation of a new framework for ICT consumer protection in the digital ecosystem; fostering consumer empowerment and engagement; and conclusions and guidelines.
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Informes Informes CDO

El Centro de Documentación del Observatorio Nacional de las Telecomunicaciones y de la Sociedad de la Información (CDO) os da la bienvenida al catálogo bibliográfico sobre recursos digitales en las materias de Tecnologías de la Información y telecomunicaciones, Servicios públicos digitales, Administración Electrónica y Economía digital. 

 

 

Colección digital Acceso libre online pdf 1000020176850

Drastic changes in the telecommunication/ICT sector as a result of digitalization and technological improvements have resulted in the necessity to review traditional consumer rights regulations based on basic ICT services and suppliers. The digital transformation that is under way in economies and societies has provided consumers with a wealth of commercial opportunities, while also bringing a number of new and emerging risks. This report covers the evolving regulatory and institutional framework for consumer protection in telecommunications/information and communication technologies (ICTs), including global updates and the implications of reforms at the international, regional and country levels; consumer evolution in the wake of new digital world challenges; the formulation of a new framework for ICT consumer protection in the digital ecosystem; fostering consumer empowerment and engagement; and conclusions and guidelines.

Some rights reserved. This work is licensed to the public through a Creative Commons AttributionNon- Commercial-Share Alike 3.0 IGO licence (CC BY-NC-SA 3.0 IGO) ; ITU

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