eGovernment Benchmark 2021

: entering a new digital government era : insight report

Autor(es):
Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías | Capgemini | Sogeti | Politecnico di Milano‏
Editor: Luxembourg : Publications Office of the European Union, October 2021Descripción: 34 p. : gráf., mapas ; 1 documento PDFTipo de contenido: texto (visual)
Tipo de medio: electrónico
Tipo de soporte: recurso en línea
ISBN: 978-92-76-36363-7Tema(s): Administración electrónica | Europa | COVID-19 | digital public service | technologies | transparency | online services | digital enablers | data driven | digital economyOtras relaciones: EGovernment benchmark 2021 : Entering a new digital government era : background report
EGovernment benchmark 2021 : Entering a new digital government era : country factsheets
EGovernment benchmark : method paper 2020-2023.
Recursos en línea: Acceso al documento Resumen: The eGovernment Benchmark compares how governments deliver digital public services across Europe. It has become an internationally recognised study that sheds light on eGovernment in 36 European countries by evaluating so-called life events based on specific indicators. Life events include packages of government services that support citizens or entrepreneurs through key points of their lives, such as the birth of a child or starting a business. The Commission's global eGovernment maturity percentage for 2021, taking an average of the 36 countries, is 68%, and the most digitally enabled government is Malta at 96%. Overall, 81% of the evaluated services are already available online. While the pandemic served as a catalyst for digitization in some areas, the crisis has not been a panacea for digitally transforming public administrations, and significant disparities remain, such as: 85% of central government services are available online, compared to 59% of local services. 91% of business services are online, compared to 77% for citizens. Cross-border users can access less than half (43%) of the services online.
Lista(s) en las que aparece este ítem: Novedades Noviembre 2021
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El Centro de Documentación del Observatorio Nacional de las Telecomunicaciones y de la Sociedad de la Información (CDO) os da la bienvenida al catálogo bibliográfico sobre recursos digitales en las materias de Tecnologías de la Información y telecomunicaciones, Servicios públicos digitales, Administración Electrónica y Economía digital. 

 

 

Colección digital Acceso libre online pdf 1000020177004

The eGovernment Benchmark compares how governments deliver digital public services across Europe. It has become an internationally recognised study that sheds light on eGovernment in 36 European countries by evaluating so-called life events based on specific indicators. Life events include packages of government services that support citizens or entrepreneurs through key points of their lives, such as the birth of a child or starting a business. The Commission's global eGovernment maturity percentage for 2021, taking an average of the 36 countries, is 68%, and the most digitally enabled government is Malta at 96%. Overall, 81% of the evaluated services are already available online.

While the pandemic served as a catalyst for digitization in some areas, the crisis has not been a panacea for digitally transforming public administrations, and significant disparities remain, such as:

85% of central government services are available online, compared to 59% of local services.
91% of business services are online, compared to 77% for citizens.
Cross-border users can access less than half (43%) of the services online.

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