eGovernment Benchmark 2018
Securing eGovernment for all
Cap Gemini Ernst & Young
Cap Gemini Sogeti (Firm)
Comisión Europea
International Data Corporation
Politecnico di Milano
Comisión Europea
Dirección General de Redes de Comunicación, Contenido y Tecnologías
text
technical report
xxk
Unión Europea
2018
monographic
eng
199 p. il., gráf., tablas 1 documento PDF
The 2018 eGovernment Benchmark report shows constant improvement in user-centricity and mobile-friendliness of digital public services. But more effort is required in cross-border mobility in order to fulfil Europe's ambition of creating a Digital Single Market. Transparency and the use of eIDs must be further improved as key drivers for trust in digital government. The eGovernment benchmark 2018 report reveals that 10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding or losing a job, starting a business or studying. At the same time, bottom perfoming countries are catching up bridging steadily the performance gap with the ambition to fulfil Europe's goal of creating a Digital Single Market. Progress is visible for all four top-level benchmarks. Europe is most advanced in terms of User-centricity, showing that public administrations keep an eye on user needs and preferences. Despite improvements, further efforts are needed to uplift the eGovernment dimensions of Transparency, Cross-border mobility and Key enablers. Additionally, the newly introduced cyber security assessment in the 2018 benchmark report calls for action: public administrations across Europe need to guarantee foundational security levels. Less than 10% of the 3500 analysed European public websites passed the basic tests performed.
specialized
A study prepared for the European Commission DG Communications Networks, Content & Technology by: Capgemini, IDC, Sogeti y Politecnico di Milano
Administración electrónica
benchlearning perspective
Cross-border mobility
e-Gobierno
egovernment
Europa
Key enablers
Sector público
Transformación digital
Transparency
User centricity
978-92-79-96380-3
https://ec.europa.eu/information_society/newsroom/image/document/2018-47/egovernment_benchmark_2018_background_report_F21FA84B-0254-F4DB-7B2FC4567D4AA925_55487.pdf
https://ec.europa.eu/information_society/newsroom/image/document/2018-47/egovernment_benchmark_2018_background_report_F21FA84B-0254-F4DB-7B2FC4567D4AA925_55487.pdf
CDO
181128
20220805074257.0
00004822