TY  - BOOK
ED  - Cap Gemini Ernst & Young‪
ED  - Cap Gemini Sogeti (Firm)‪
ED  - Comisión Europea
ED  - International Data Corporation‏
ED  - Politecnico di Milano‏
ED  - Comisión Europea.
TI  - eGovernment Benchmark 2018: Securing eGovernment for all
SN  - 978-92-79-96380-3
PY  - 2018///
PB  - Unión Europea 
KW  - Administración electrónica
KW  - benchlearning perspective
KW  - Cross-border mobility
KW  - e-Gobierno
KW  - egovernment
KW  - Europa
KW  - Key enablers
KW  - Sector público
KW  - Transformación digital
KW  - Transparency
KW  - User centricity
N2  - The 2018 eGovernment Benchmark report shows constant improvement in user-centricity and mobile-friendliness of digital public services. But more effort is required in cross-border mobility in order to fulfil Europe's ambition of creating a Digital Single Market. Transparency and the use of eIDs must be further improved as key drivers for trust in digital government. The eGovernment benchmark 2018 report reveals that 10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding or losing a job, starting a business or studying. At the same time, bottom perfoming countries are catching up bridging steadily the performance gap with the ambition to fulfil Europe's goal of creating a Digital Single Market. Progress is visible for all four top-level benchmarks. Europe is most advanced in terms of User-centricity, showing that public administrations keep an eye on user needs and preferences. Despite improvements, further efforts are needed to uplift the eGovernment dimensions of Transparency, Cross-border mobility and Key enablers. Additionally, the newly introduced cyber security assessment in the 2018 benchmark report calls for action: public administrations across Europe need to guarantee foundational security levels. Less than 10% of the 3500 analysed European public websites passed the basic tests performed
UR  - https://ec.europa.eu/information_society/newsroom/image/document/2018-47/egovernment_benchmark_2018_background_report_F21FA84B-0254-F4DB-7B2FC4567D4AA925_55487.pdf
ER  -