TY  - BOOK
AU  - Hausemer,Pierre
AU  - Rzepecka, Julia
AU  - Dragulin, Marius
AU  - Vitiello, Simone
AU  - Rabuel,Lison
AU  - Nunu, Madalina
AU  - Rodriguez Diaz, Adriana
AU  - Psaila, Emma
AU  - Fiorentini, Sara
AU  - Gysen, Sara
AU  - Meeusen, Tim
AU  - Quaschning, Simon
AU  - Dunne, Allison.
AU  - Grinevich, Vadim
AU  - Huber, Franz
AU  - Baines, Linda
ED  - Comisión Europea.
ED  - VVA
ED  - Milieu
ED  - GFK.
TI  - Exploratory study of consumer issues in online peer-to-peer platform markets: final report
SN  - 978-92-79-69183-6
PY  - 2017///
CY  - Luxemburgo
PB  - Oficina de Publicaciones
KW  - Comercio electrónico
KW  - economía colaborativa
KW  - bienes y servicios
KW  - política de los consumidores
KW  - transacción financiera
KW  - protección de datos
KW  - alquiler
KW  - computación en nube
KW  - bien de ocasión
KW  - Derecho nacional
KW  - protección del consumidor
KW  - responsabilidad
KW  - venta
KW  - Estado miembro UE
N1  - Bibliografía: pág. 133-140
N2  - This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P platforms. Of this total, an estimated EUR 10.61 billion consists of platform revenues and revenues of third parties. The study defines three main peer-to-peer platform business models: (a) hosting of listings where platforms do not get involved in the peer to peer transaction (b) active management of transactions where platforms foster trust among peers to facilitate a larger number of transactions and (c) platform governed peer transactions where the platform sets one or more contractual terms for the peer-to-peer transaction and exercises control over the performance of the transaction. The study identifies five key consumer issues that emerge from this new kind of economy: (1) transparency and clarity regarding the nature of transactions concluded through online P2P platforms, applicable consumer rights and obligations, the applicable legal framework and its enforcement; (2) reliability of peer review and rating systems and accuracy of identity information provided on the platform; (3) discrepancy between exclusion of platform responsibility and liability for the performance of online P2P transactions and platform practices; (4) access to redress for peer consumers and peer providers; and (5) data use and data protection issues
UR  - http://publications.europa.eu/publication/manifestation_identifier/PUB_DS0117528ENN
UR  - https://data.europa.eu/doi/10.2838/779064
ER  -