Exploratory study of consumer issues in online peer-to-peer platform markets : task 2 report. .-- Luxemburgo : Oficina de Publicaciones, 2017. .-- 141 pág. : il. col. ; 1 documento PDF

As a part of a wider study, which aims to identify the main issues for consumers in online peer-to-peer (P2P) markets, the current survey provides quantitative insights into the usage, experience, perceptions, problems and behaviour of peer consumers and peer providers on online P2P platforms. The survey included the sector for sale and resale of new and used goods (i.e., (Re)Sale Goods platforms) and four collaborative sectors, including platforms for sharing and renting goods, for sharing and renting accommodation, for sharing and hiring rides and for providing non-professional services (i.e., Odd Jobs platforms). The survey was conducted online by GfK in 10 EU Member States: Bulgaria, Denmark, France, Germany, Italy, The Netherlands, Poland, Slovenia, Spain and the UK. A representative sample of the online population in each country (14.597 respondents) was screened on their experience with five sectors of online peer-to-peer (P2P) platforms, resulting in a total sample of 10.019 users of P2P platforms. This included peer consumers, peer providers and peers acting as both providers and consumers on one or more of the investigated platforms. The survey was conducted from 4 May 2016 until 18 May 2016.

Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea.

978-92-79-69184-3

10.2838/21422 doi

Comercio electrónico


economía colaborativa
bienes y servicios
política de los consumidores
transacción financiera
protección de datos
alquiler
computación en nube
bien de ocasión
Derecho nacional
protección del consumidor
responsabilidad
venta
sondeo
Estado miembro UE


Hausemer, Pierre
Rzepecka, Julia
Dragulin, Marius
Vitiello, Simone
Rabuel, Lison
Nunu, Madalina
Rodriguez Diaz, Adriana
Psaila, Emma
Fiorentini, Sara
Gysen, Sara
Meeusen, Tim
Quaschning, Simon
Dunne, Allison.
Grinevich, Vadim
Huber, Franz
Baines, Linda


Comisión Europea. Dirección General de Justicia y Consumidores
VVA
Milieu
GFK