Cuijpers, Dries

Understanding online consumer ratings and reviews / prepared by Dries Cuijpers ; with assistance from Akira Yoshida .-- París : OECD Publishing, 2019 .-- 28 p. ; 1 documento PDF .-- (OECD Digital Economy Papers ;September 2019, No. 289).

Bibliografía: p. 24-28

This paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including misleading and deceptive practices, a lack of accuracy, and consumer biases. It also points to issues for further consideration by consumer policy makers and enforcement authorities, as well as businesses and consumer organisations

Materias: Economía digital


Términos de indización - No controlado: online consumer
consumer organisations
business environment


Encabezamiento secundario--Nombre personal: Yoshida, Akira


Encabezamiento secundario--Nombre de entidad: Organización de Cooperación y Desarrollo Económico


Serie normalizada: OECD Digital Economy Papers