Yoshida, Akira

Good practice guide on online consumer ratings and reviews / prepared by Akira Yoshida ; under the supervision of Michael Donohue and Brigitte Acoca .-- París : OECD Publishing, 2019 .-- 27 p. ; 1 documento PDF .-- (OECD Digital Economy Papers;September 2019, No. 288).

Bibliografía: p. 23-27

Building on the OECD Recommendation of the Council on Consumer Protection in E-Commerce, this paper aims to provide practical guidance to businesses on online consumer ratings and reviews. The document focuses on four issue areas: (i) fake ratings and reviews; (ii) incentivised ratings and reviews; (iii) negative ratings and reviews; and (iv) misleading moderation practices.

Materias: Ciberseguridad y confianza


Términos de indización - No controlado: online consumer
fake ratings
E-Commerce
consumer ratings
consumer reviews


Encabezamiento secundario--Nombre personal: Donohue, Michael
Acoca, Brigitte


Encabezamiento secundario--Nombre de entidad: Organización de Cooperación y Desarrollo Económico


Serie normalizada: OECD Digital Economy Papers