TY - BOOK AU - Tinholt,Dinand AU - Linden,Niels van der AU - Enzerink, Sem. AU - Geilleit, Roel. AU - Groeneveld, Anouschka. AU - Cattaneo, Gabriella AU - Aguzzi,Stefania AU - Pallaro,Florian AU - Noci, Giuliano AU - Benedetti, Michele AU - Tangi,Luca AU - Saverio Alfano, Alessandro. ED - Comisión Europea. ED - Capgemini. ED - Sogeti ED - International Data Corporation‏ ED - Politecnico di Milano‏ TI - EGovernment benchmark 2019: Empowering Europeans through trusted digital public services : background report SN - 978-92-76-11028-6 PY - 2019/// CY - Luxemburgo PB - Oficina de Publicaciones KW - Administración electrónica KW - Estado miembro UE KW - Suiza KW - Islandia KW - Montenegro KW - Noruega KW - Serbia KW - Turquía KW - Albania KW - Macedonia del Norte KW - administración electrónica KW - tecnología digital KW - servicio público KW - usuario informático KW - administración pública KW - cultura digital KW - mercado único KW - evaluación comparativa de resultados KW - transparencia administrativa KW - flujo transfronterizo de datos KW - documento electrónico KW - seguridad informática N2 - The report at hand is the Background report; this document complements the Insight report, which summarises the key findings. The goal of this report is to provide a comprehensive and detailed overview on the eGovernment assessment performed. The results on the indicators that compose the framework are presented for each life event, as well as at aggregated level across all life events. This report also includes an extensive description of the benchlearning exercise that has been performed to facilitate and encourage best practices transfer across Member States UR - https://op.europa.eu/publication/manifestation_identifier/PUB_KK0419595ENN UR - https://data.europa.eu/doi/10.2759/69277 ER -