TY  - BOOK
AU  - Aguzzi,Stefania
AU  - Benedetti, Michele
AU  - Cattaneo, Gabriella
AU  - Enzerink, Sem.
AU  - Geilleit, Roel.
AU  - Groeneveld, Anouschka.
AU  - Noci, Giuliano
AU  - Pallaro,Florian
AU  - Saverio Alfano, Alessandro.
AU  - Tangi,Luca
AU  - Tinholt,Dinand
AU  - Linden,Niels van der
ED  - Capgemini.
ED  - Comisión Europea.
ED  - International Data Corporation‏
ED  - Politecnico di Milano‏
ED  - Sogeti
TI  - eGovernment benchmark 2019: : empowering Europeans through trusted digital public services : insight report
SN  - 978-92-76-11024-8
PY  - 2019///
CY  - Luxemburgo
PB  - Oficina de Publicaciones
KW  - Administración electrónica
KW  - Albania
KW  - Macedonia del Norte
KW  - Islandia
KW  - Montenegro
KW  - Noruega
KW  - Serbia
KW  - Suiza
KW  - Turquía
KW  - administración pública
KW  - cultura digital
KW  - datos personales
KW  - documento electrónico
KW  - evaluación comparativa de resultados
KW  - flujo transfronterizo de datos
KW  - mercado único
KW  - seguridad informática
KW  - servicio público
KW  - tecnología digital
KW  - transparencia administrativa
KW  - usuario informático
N2  - Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric
UR  - https://data.europa.eu/doi/10.2759/950318
UR  - https://op.europa.eu/publication/manifestation_identifier/PUB_KK0419593ENN
ER  -