@book{6141, author = {ComisiĆ³n Europea.}, title = {eGovernment Benchmark 2020}, publisher = {Publications Office of the European Union, }, year = {2020}, address = {Luxembourg :}, url = {https://op.europa.eu/en/publication-detail/-/publication/979befae-f98f-11ea-b44f-01aa75ed71a1/language-en/format-PDF/source-160005897}, Remainder of title = {: eGovernment that works for the people : method paper for the benchmarking exercises (comprehensive rules from 2012 to 2019)} }