TY  - BOOK
ED  - Comisión Europea.
TI  - eGovernment Benchmark 2020: : eGovernment that works for the people : method paper for the benchmarking exercises (comprehensive rules from 2012 to 2019)
SN  - 978-92-76-19451-4
PY  - 2020///
CY  - Luxembourg
PB  - Publications Office of the European Union, 
KW  - Administración electrónica
KW  - Tecnologías habilitadoras digitales
KW  - administrative transparency
KW  - benchmarking
KW  - digital literacy
KW  - digital single market
KW  - digital technology
KW  - electronic government
KW  - electronic document
KW  - information security
KW  - public service
N2  - This is an update of the eGovernment Benchmark Method Paper that was originally released in July 2012 and updated in 2015. This version now includes the full set of life event models and personas, and other changes that have been implemented concerning the data collection done in 2015 and 2016. The accompanying reports were published in 2016 and 2017 respectively
UR  - https://op.europa.eu/en/publication-detail/-/publication/979befae-f98f-11ea-b44f-01aa75ed71a1/language-en/format-PDF/source-160005897
ER  -