eGovernment Benchmark 2020 : eGovernment that works for the people : background report / a study prepared for the European Commission DG Communications Networks, Content & Technology
.-- Luxembourg : Publications Office of the European Union, 2020
.-- 199 p. : gráf.; 1 documento PDF
The present report is the extensive overview of the benchmark assessment, which aims to deliver an impactful study on eGovernment. This report is complemented by the shorter Insight Report, which presents the key findings. Additional country factsheets provide more focussed insights at national level into the results per top-level benchmark and per life event in comparison with the rest of the EU. The methodology is explained in the Method Paper, which includes a comprehensive description of the method used (including full description of the questionnaire and life event models). The research is completed by the raw data file that is publicly available.
administrative transparency benchmarking digital literacy digital single market digital technology electronic government electronic document information security public service
Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías