TY  - BOOK
ED  - Comisión Europea.
TI  - eGovernment Benchmark 2020: : eGovernment that works for the people : background report
SN  -  978-92-76-19435-4
PY  - 2020///
CY  - Luxembourg
PB  - Publications Office of the European Union, 
KW  - Administración electrónica
KW  - Tecnologías habilitadoras digitales
KW  - administrative transparency
KW  - benchmarking
KW  - digital literacy
KW  - digital single market
KW  - digital technology
KW  - electronic government
KW  - electronic document
KW  - information security
KW  - public service
N2  - The present report is the extensive overview of the benchmark assessment, which aims to deliver an impactful study on eGovernment. This report is complemented by the shorter Insight Report, which presents the key findings. Additional country factsheets provide more focussed insights at national level into the results per top-level benchmark and per life event in
comparison with the rest of the EU. The methodology is explained in the Method Paper, which includes a comprehensive description of the method used (including full description of the questionnaire and life event models). The research is completed by the raw data file that is publicly available.
UR  - https://op.europa.eu/en/publication-detail/-/publication/7f3c5dbd-f994-11ea-b44f-01aa75ed71a1/language-en/format-PDF/source-160006643
ER  -