Chung, Alex

Consumer trust in the digital economy : the case for online dispute resolution / Alex Chung, Ying Yu, UNCTAD .-- Geneva : United Nation Publications, November 2021 .-- 36 p. : il., grab., tab. ; 1 documento PDF .-- (UNCTAD Research Paper; No. 72).

Bibliografía: p. 29-36

As e-commerce expansion surges, consumer trust remains fragile. This
mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities
between the rapid pace with which consumer activities are being migrated
online and inadequate consumer protection. Dispute resolution
mechanism has been proposed by consumer experts as an essential tool
that helps to foster trust.


Todos los derechos reservados United Nations

Materias: Comercio electrónico
Economía digital


Términos de indización - No controlado: e-commerce
confianza
consumidor
disputas en línea
protección al consumidor


Encabezamiento secundario--Nombre personal: Yu, Ying


Encabezamiento secundario--Nombre de entidad: Conferencia de las Naciones Unidas sobre Comercio y Desarrollo‏
Naciones Unidas‏


Serie normalizada: UNCTAD Research Paper