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UNCTAD/SER.RP/2021/15
ES-MaONT
5294
Chung, Alex
Consumer trust in the digital economy
: the case for online dispute resolution
/ Alex Chung, Ying Yu, UNCTAD
Geneva :
United Nation Publications,
November 2021
36 p.
: il., grab., tab.
; 1 documento PDF
isbdcontent
texto (visual)
isbdmedia
electrónico
rdacarrier
recurso en línea
UNCTAD Research Paper
; No. 72
Bibliografía: p. 29-36
As e-commerce expansion surges, consumer trust remains fragile. This
mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities
between the rapid pace with which consumer activities are being migrated
online and inadequate consumer protection. Dispute resolution
mechanism has been proposed by consumer experts as an essential tool
that helps to foster trust.
Todos los derechos reservados
United Nations
Comercio electrónico
2
Economía digital
2223
e-commerce
confianza
consumidor
disputas en línea
protección al consumidor
5295
Yu, Ying
1025
Conferencia de las Naciones Unidas sobre Comercio y Desarrollo
1307
Naciones Unidas
5296
UNCTAD Research Paper
pdf
https://unctad.org/system/files/official-document/ser-rp-2021d15_en.pdf
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INF
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online
2021-11-16
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1000020177001
2021-11-16
2021-11-16
INF
pdf