TY  - BOOK
AU  - Chung,Alex
AU  - Yu,Ying
ED  - Conferencia de las Naciones Unidas sobre Comercio y Desarrollo‏
ED  - Naciones Unidas‏
TI  - Consumer trust in the digital economy: : the case for online dispute resolution
T2  - UNCTAD Research Paper
PY  - 2021///
CY  - Geneva
PB  - United Nation Publications, 
KW  - Comercio electrónico
KW  - Economía digital
KW  - e-commerce
KW  - confianza
KW  - consumidor
KW  - disputas en línea
KW  - protección al consumidor
N1  - Bibliografía: p. 29-36
N2  - As e-commerce expansion surges, consumer trust remains fragile. This
mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities
between the rapid pace with which consumer activities are being migrated
online and inadequate consumer protection. Dispute resolution
mechanism has been proposed by consumer experts as an essential tool
that helps to foster trust.

UR  - https://unctad.org/system/files/official-document/ser-rp-2021d15_en.pdf
ER  -