TY - BOOK ED - Comisión Europea. ED - Capgemini ED - Sogeti ED - Politecnico di Milano‏ TI - EGovernment benchmark : : method paper 2020-2023 SN - 978-92-76-36362-0 PY - 2021/// CY - Luxembourg PB - Publications Office of the European Union, KW - Administración electrónica KW - Europa KW - COVID-19 KW - digital public service KW - technologies KW - transparency KW - online services KW - digital enablers KW - data driven KW - digital economy N2 - This document is the eGovernment Benchmark Method Paper 2020-2023, which is the result of a method consultation (October 2019), a method workshop (February 2020) and Member State reflections on the basis of the method revision document (shared in April 2020). It also include refinements on specific life events following a method workshop (March 2021) and Member State reflections (April 2021) UR - https://op.europa.eu/es/publication-detail/-/publication/333fe21f-4372-11ec-89db-01aa75ed71a1/language-en/format-PDF/source-241924471 ER -