000			03000nam a22004330i 4500
001			00006810
003			ES-MsONT
005			20240117092458.0
008			211116s2021 eu db fs i000 0 eng d
020			_a978-92-76-36363-7
024			_2doi _a10.2759/485079
040			_aES-MaONT
245	0	0	_aeGovernment Benchmark 2021 _b: entering a new digital government era : insight report _c/ written by Capgemini, Sogeti, ICD and Politecnico di Milano for the European Commission Directorate-General for Communications Networks, Content & Technology
260			_aLuxembourg : _bPublications Office of the European Union, _cOctober 2021
300			_a34 p. : _bgráf., mapas ; _c1 documento PDF
336			_2isbdcontent _atexto (visual)
337			_2isbdmedia _aelectrónico
338			_2rdacarrier _arecurso en línea
520			_aThe eGovernment Benchmark compares how governments deliver digital public services across Europe. It has become an internationally recognised study that sheds light on eGovernment in 36 European countries by evaluating so-called life events based on specific indicators. Life events include packages of government services that support citizens or entrepreneurs through key points of their lives, such as the birth of a child or starting a business. The Commission's global eGovernment maturity percentage for 2021, taking an average of the 36 countries, is 68%, and the most digitally enabled government is Malta at 96%. Overall, 81% of the evaluated services are already available online. While the pandemic served as a catalyst for digitization in some areas, the crisis has not been a panacea for digitally transforming public administrations, and significant disparities remain, such as: 85% of central government services are available online, compared to 59% of local services. 91% of business services are online, compared to 77% for citizens. Cross-border users can access less than half (43%) of the services online.
650			_aAdministración electrónica _92059
651		0	_92198 _aEuropa
653			_aCOVID-19
653			_adigital public service
653			_atechnologies
653			_atransparency
653			_aonline services
653			_adigital enablers
653			_adata driven
653			_adigital economy
710	2		_aComisión Europea. _bDirección General de Redes de Comunicación, Contenido y Tecnologías _91122
710			_aCapgemini _92387
710			_aSogeti _93622
710	2		_aPolitecnico di Milano‏ _91361
787			_tEGovernment benchmark 2021 : Entering a new digital government era : background report _w00006812
787			_tEGovernment benchmark 2021 : Entering a new digital government era : country factsheets _w00006813
787			_tEGovernment benchmark : method paper 2020-2023 _w00006814
856	4	2	_uhttps://op.europa.eu/es/publication-detail/-/publication/6441f9b7-4376-11ec-89db-01aa75ed71a1/language-en/format-PDF/source-search _x0 _yAcceso al documento
942			_2z _cINF
999			_c6810 _d6810