eGovernment Benchmark actionable policy recommendations : final report / a study prepared for the European Commission DG Communications Networks, Content and Technology ; Gartner .-- Luxembourg : Publications Office the European Union, 2019 .-- [228] p. : tab., il. col..

The main objective of the study is to provide policy guidance to Member States on how to extract relevant learning, and act upon the results of the benchmarking exercise (data collection and reporting). The aim is to provide each Member State with a clear, concise interpretation of the benchmarking results and propose actionable policy recommendations on how the country can improve in order to fulfil the vision of the eGovernment Action Plan by adhering to its underlying principles and policy priorities. In other words: this study will use the diagnosis contained in the benchmarking reports in order to prescribe an appropriate course of action for the future. The expected result is to provide short, focused, country specific analytical reports which can be used by policy makers in the field of eGovernment in each Member State in order to accelerate the digital transformation of each government.

All rights reserved. Certain parts are licensed under conditions to the EU. Reproduction is authorised provided the source is acknowledged ; Unión Europea.

978-92-76-00923-8

10.2759/027361 doi

Tecnologías habilitadoras digitales


administración electrónica
tecnología de la información
tecnología digital
evaluación comparativa de resultados
EU Member State


Tack, Florian.
Müller, Philipp.
Mpasinas, Alexandre
Mickoleit, Arthur
McGullion, Juan-Arregui
Papa, Gianluca
Roesems, Gisele


Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías
Gartner
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