| 000 -LEADER |
|---|
| fixed length control field |
01793nam a22003017c 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
00006245 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
ES-MaONT |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210119170647.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
201124s2020 d|||f t||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
ES-MaONT |
| 110 ## - MAIN ENTRY--CORPORATE NAME |
|---|
| 9 (RLIN) |
2664 |
| Corporate name or jurisdiction name as entry element |
Capgemini Research Institute |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Smart Money |
| Remainder of title |
: how to drive AI at scale to transform the financial services customer experience |
| Statement of responsibility, etc. |
/ Capgemini Research Institute |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
[París] : |
| Name of publisher, distributor, etc. |
Capgemini Research Institute, |
| Date of publication, distribution, etc. |
2020 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
44 p.: |
| Other physical details |
gráf. |
| Dimensions |
1 documento PDF |
| 336 ## - CONTENT TYPE |
|---|
| Source |
isbdcontent |
| Content type term |
texto (visual) |
| 337 ## - MEDIA TYPE |
|---|
| Source |
isbdmedia |
| Media type term |
electrónico |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
recurso en línea |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
En este informe del Capgemini Research Institute se habla con más de 5.000 clientes y más de 300 ejecutivos del sector banca y seguros descubriendo que las empresas de servicios financieros están recurriendo cada vez más a la inteligencia artificial para las interacciones con los clientes y están obteniendo importantes beneficios al hacerlo. De hecho, el 51% de los clientes tienen interacciones diarias habilitadas por IA con entidades bancarias y de seguros, mientras que las empresas de servicios financieros han reducido sus costes operativos en un 13% y han aumentado los ingresos por cliente en un 10% después de implementar la inteligencia artificial en operaciones de cara al cliente. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
4348 |
| Topical term or geographic name entry element |
Inteligencia Artificial |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
AI |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
empresas de servicios financieros |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
banca |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
clientes |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://www.capgemini.com/es-es/wp-content/uploads/sites/16/2020/11/Report-AI-in-CX-FS.pdf |
| Nonpublic note |
Abierto |
| Link text |
Acceso a al publicación |
| Electronic format type |
pdf |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://www.capgemini.com/gb-en/research/smart-money/ |
| Nonpublic note |
Abierto |
| Link text |
Más información |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Informes |