Unlocking Customer Satisfaction (Registro nro. 3831)
[ vista simple ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01309nam a2200301 c 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00003831 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ES-MaONT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220805074258.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170411s2016 sp ||||frt 0| u|spa u |
| 024 ## - OTHER STANDARD IDENTIFIER | |
| Additional codes following the standard number or code | . |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CDO |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Cap Gemini Ernst & Young |
| 9 (RLIN) | 3145 |
| 245 10 - TITLE STATEMENT | |
| Title | Unlocking Customer Satisfaction |
| Remainder of title | : Why Digital Holds the Key for Telcos |
| Statement of responsibility, etc. | / Capgemini Consulting |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [París] : |
| Name of publisher, distributor, etc. | Capgemini, |
| Date of publication, distribution, etc. | 2016 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 25 p. |
| Other physical details | gráf., tablas |
| Dimensions | 1 documento Pdf |
| 336 ## - CONTENT TYPE | |
| Content type term | texto (visual) |
| Source | isbdcontent |
| 337 ## - MEDIA TYPE | |
| Media type term | electrónico |
| Source | isbdmedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | recurso en línea |
| Source | rdacarrier |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | El estudio de consumidores realizado por el Digital Transformation Institute de Capgemini Consulting revela un fuerte deseo de los consumidores por una mejor experiencia digital, y destaca la correlación positiva entre el uso de canales digitales y la satisfacción de los clientes de telefonía móvil |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tecnologías habilitadoras digitales |
| 9 (RLIN) | 18 |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Canal digital |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Consumidores |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Consumo |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Experiencia digital |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Telefonía |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://biblio.ontsi.red.es:8080/intranet-tmpl/prog/img/local_repository/koha_upload/digital_telco_report_final.pdf">https://biblio.ontsi.red.es:8080/intranet-tmpl/prog/img/local_repository/koha_upload/digital_telco_report_final.pdf</a> |
| Link text | Documento |
| Nonpublic note | Abierto |
| Electronic format type | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Informes |
| Source of classification or shelving scheme | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Disponible para préstamo | CDO | CDO | 20/04/2017 | 1000020173831 | 20/04/2017 | 20/04/2017 | Informes | informe |